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Proactive Tech Support for your Mac

Proactive Tech Support for your Mac

 Every problem has a solution

UniversalMac can help you with specific projects, emergency need, simple troubleshooting or personalized training. 

We provide hourly remote support and training or schedule on site visits when requested or required.


With most projects, we work with you to specify the scope of work and provide an IT Implementation Plan with our recommended solutions. We will also provide an estimate if we were to implement that plan ourselves. Some examples are:

  • IT Discovery
  • IT Implementation Plan
  • Server upgrades
  • Office move
  • Network rebuild
  • Offsite Backup setup
  • Workstation standardization
  • Mobile device deployments
  • BYOD integration
  • Wireless audit/Installation
  • Branch Office VPN
  • XSAN upgrades
  • Email migration
  • Cloud migrations


Our expert consultants love sharing their knowledge to interested people. We provide individual or group training on most Apple related topics including:

  • MacOS Basics - Advanced
  • iOS Basics - Advanced
  • Network Basics - Advanced
  • Apple Software & Solutions [iCloud, Photos, Mail, Contacts, Calendars, Numbers, Keynote, Pages]
  • Third Party software (Microsoft Office, 
  • macOS Server [File Sharing, Profile Manager, Open Directory, DNS, XSAN]
  • Password management
  • Mobile Device Management
  • Software or Content management
  • Cloud Collaboration
  • Custom macOS or iOS advanced training on the topics you wish to learn about

If we are not the best fit for specific training, we will know or find someone who is. Contact us for more details!.


If you've already tried Apple Support or don't like waiting in line at the Genius Bar, we are here to help fixing any issue on your Apple systems.

  • Airport Wireless
  • Time Machine
  • Hard Drive recovery
  • Password issues
  • Apple ID - Family Sharing
  • Software issues
  • Email issues
  • Domain issues

We partner with a local Apple Certified Service Provider and Apple Stores in the greater Seattle Area for hardware repairs.